Last Updated: July 26, 2025

At DigiCreed, we are committed to providing high-quality digital ebooks designed to empower and educate our valued customers. As our products are digital and instantly accessible upon purchase, our refund and returns policy differs from that of physical goods. Please read this policy carefully before making a purchase.

1. Nature of Digital Products

All products offered on DigiCreed.com are digital downloads (ebooks). This means they are delivered electronically and cannot be physically returned once downloaded or accessed. Due to the immediate and intangible nature of digital content, all sales are generally considered final.

2. Conditions for Refund Eligibility

We strive for your complete satisfaction. While sales are typically final, we understand that technical issues can occasionally arise. A refund may be considered only under the following circumstances:

  • Corrupted or Damaged File: If the ebook file you downloaded is corrupted, unreadable, or genuinely damaged, preventing you from accessing its content.
  • Incorrect Ebook Delivered: If you receive an ebook that is different from the one you purchased (e.g., you bought “Ebook A” but received “Ebook B”).
  • Technical Glitch Preventing Download: If a technical error on our part prevents you from successfully downloading the purchased ebook after multiple attempts and troubleshooting steps.

To be eligible for a refund under these conditions, you must:

  • Contact us within 7 days of your purchase date.
  • Provide your order number and a clear description of the issue, including any relevant screenshots or error messages.

3. How to Request a Refund

If you believe you meet the eligibility criteria for a refund, please follow these steps:

  1. Contact Us: Send an email to support@digicreed.com (or use our Contact Form) within the specified 7-day period.
  2. Provide Details: Include your full name, order number, the title of the ebook, and a detailed explanation of the problem you are experiencing. Attach any screenshots or relevant information that can help us understand and verify the issue.
  3. Troubleshooting: Our support team may first attempt to resolve the issue by providing troubleshooting steps or by sending you an alternative, working download link for the ebook.
  4. Refund Processing: If the issue cannot be resolved and your request meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.

4. Non-Refundable Circumstances

Refunds will not be granted for the following reasons:

  • Buyer’s Remorse: Changing your mind after purchasing and downloading the ebook.
  • Content Misunderstanding: If the ebook’s content does not meet your personal expectations, provided the product description accurately represented the content. We encourage you to read product descriptions and any available samples carefully before purchasing.
  • Compatibility Issues: If the ebook format (e.g., PDF, EPUB, MOBI) is not compatible with your device, and the supported formats were clearly stated on the product page.
  • Purchasing the Wrong Ebook: If you accidentally purchased the incorrect ebook, and the correct ebook was available and clearly described.
  • Failure to Read Policy: Not reading or understanding this Refund and Returns Policy.

5. Revocation of Access

Upon the issuance of a refund, your license to use and access the refunded ebook will be immediately revoked. You are required to delete all copies of the refunded ebook from your devices.

6. Contact Us

For any questions regarding this Refund and Returns Policy, or to request a refund, please contact us at:

Email: Contact@digicreed.com Website: Visit our Contact Page (replace with your actual contact page URL)

7. Policy Updates

DigiCreed reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed.

By purchasing an ebook from DigiCreed.com, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.